Frequently Asked Questions
Everything you need to know about orders, accounts, shipping, and our services.
What are your shipping times? + −
Orders are processed in 1–3 business days. Standard shipping takes 5–7 business days.
How do I reset my password? + −
Visit the Forgot Password page and follow the steps.
Can I track my order? + −
Yes — a tracking link is emailed to you when your order ships.
Do you offer wholesale pricing? + −
Yes — create an account and contact us for wholesale approval.
How do I contact support? + −
Email: support@domain.com
Phone: (602) 348-4582
Phone: (602) 348-4582
What payment methods do you accept? + −
We accept Visa, MasterCard, American Express, Discover, and secure online payments.
What if my item arrives damaged? + −
Contact support within 48 hours with photos — we will replace or refund it.
Do you offer refunds? + −
Yes — refer to our Return Policy page for details.
Can I change or cancel my order? + −
Yes — as long as the order has not shipped. Contact support immediately.
Do you ship internationally? + −
Yes — international shipping is available on most items.